Educational & Information Purposes Only
1.1 The Content on Our Site does not constitute advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to your health and wellbeing.
1.2 Blogs, services, programs, emails, classes/workshops or products are provided as a self-help tool and are not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by your own appropriate health professional(s).
1.3 We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
1.4 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
Definitions and Interpretation
|Data||Collectively all information that you subject to Your Expert Self via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;|
|Cookies||A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the Clause below (Cookies);|
|Your Expert Self, we or us||Your Expert Self, 32 Woodbine Terrace, Bradford, West Yorkshire, BD10 9JJ;|
|UK and EU Cookie Law||The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;|
|User or you||Any third party that accesses the Website and is not either (i) employed by Your Expert Self and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Your Expert Self accessing the Website in connection with the provision of such services; and|
|Website||The website that you are currently using, www.yourexpertselfonline.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.|
2. We may collected the following Data, which includes personal Data, from you:
c. Company name
d. Contact information such as email addresses and telephone numbers;
Our Use Of Data
For purposes of the Data Protection Act 1998, Your Expert Self is the “data controller”.
Unless we are obliged or permitted to by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and/or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- Internal record keeping;
- Transmission by email of promotional materials that may be of interest to you;
- Contact for market research purposes which may be done by using email, telephone, fax or mail. Such information may be used to customise or update the Website.
Third Party Websites and Services
3. Your Expert Self may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
Links to Other Websites
Changes of Business Ownership and Control
7. We may also disclose Data to a prospective purchaser of our business or any part of it.
8. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Functionality of the Website
9. To use all features and functions available on the Website, you may be required to submit certain Data.
Accessing your own Data
11. You have the right to ask for a copy of any of your personal Data held by Your Expert Self (where such Data is held) on payment of a small fee, which will not exceed £10.
12. Data security is of great importance to Your Expert Self and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
13. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
14. We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
16. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
17. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Your Expert Self to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.
18. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
19. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
20. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
23. Unless otherwise agreed, no delay, act or omission by a part in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy.
Terms of Sale
These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Paid Content is sold by Us to consumers through this website, www.yourexpertselfonline.com (“Our Site”). Please read these Terms of Sale carefully and ensure that you understand them before purchasing. You will be required to read and accept these Terms of Sale before placing your order. If you do not agree to comply with and be bound by these Terms of Sale, please do not purchase or access Paid Content through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.
Definitions and Interpretation
2.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
|“Contract”||means a contract for the purchase of a Subscription to access Paid Content, as explained in Clause 6;|
|“Paid Content”||means the digital content sold by Us through Our Site;|
|“Order Confirmation”||means our acceptance and confirmation of your online purchase;|
|“Order ID”||means the reference number for your order; and|
|“We/Us/Our”||means Your Expert Self, a company registered in England, whose registered address is 32 Woodbine Terrace, Bradford, West Yorkshire, BD10 9JJ.|
Information About Us
3.1 Our Site, www.yourexpertselfonline.com, is owned and operated by Your Expert Self, a Sole Trader registered in England, whose registered address is 32 Woodbine Terrace, Bradford, West Yorkshire, BD10 9JJ.
4.1 These Terms of Sale do not apply to customers purchasing the Paid Content in the course of business.
Subscriptions, Paid Content, Pricing and Availability
5.1 We make all reasonable efforts to ensure that all descriptions of our Paid Content is available from Us and correspond to the actual Paid Content that you will receive.
5.2 Please note that sub-Clause 4.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor discrepancies. Please refer to Clause 9 if your Paid Content is incorrect.
5.3 We may from time to time change Our prices. Changes in price will not affect any Paid Content you have already purchased but will apply to any subsequent purchases.
5.4 Minor changes may, from time to time, be made to certain Paid Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Paid Content and should not normally affect your use of that Paid Content. However, if any change is made that would affect your use of the Paid Content, suitable information will be provided to you.
5.5 Where any updates are made to Paid Content, that Paid Content will continue to match Our description of it as provided to you before you purchased your and had access to the Paid Content. Please note that this does not prevent Us from enhancing the Paid Content, thereby going beyond the original description.
5.6 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. All pricing information is reviewed and updated regularly. Changes in price will not affect any order that you have already placed (please note sub-Clause 4.10 regarding VAT, however).
5.7 All prices are checked by Us before We accept your order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase the Paid Content at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If We do not receive a response from you within 5 working days, We will treat your order as cancelled and notify you of this in writing.
5.8 If We discover an error in the price or description of your Paid Content after your order is processed, We will inform you immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the order if this happens. If We inform you of such an error and you do wish to cancel the Contract, please refer to sub-Clause 11.4.
5.9 If the price of the Paid Content that you have ordered changes between your order being placed and Us processing that order and taking payment, you will be charged the price shown on Our Site at the time of placing your order.
5.10 All prices on Our Site include VAT. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
Orders – How Contracts Are Formed
6.1 Our Site uses PayPal Gateway which will guide you through the process of purchasing the Paid Content. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.
6.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of Paid Content that results from you providing incorrect or incomplete information.
6.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase the Paid Content constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your order does not mean that we have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
6.4 Order Confirmations shall contain the following information:
6.4.1 Your Order ID;
6.4.2 Confirmation of the order including full details of the main characteristics of the Paid Content available as part of it;
6.4.3 Fully itemised pricing for your order including, where appropriate, taxes, and other additional charges;
6.5 In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 calendar days.
6.6 Any refunds under this Clause 5 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.
6.7 Refunds under this Clause 5 will be made using the same payment method that you used when purchasing your order.
7.1 Payment for Paid Content must always be made in advance. Your chosen payment method will be charged when we process your order and send you an Order Confirmation (this usually occurs immediately and you will be shown a message confirming your payment).
7.2 We accept the following methods of payment on Our Site:
7.2.2 Visa / Delta / Electron;
7.2.3 MasterCard / Eurocard;
7.2.5 American Express
7.3 If you do not make any payment due to Us on time, We will suspend your access to the Paid Content. For more information, please refer to sub-Clause 7.5. If you do not make payment within 5 working days of Our reminder, We may cancel the Contract. Any outstanding sums due to Us will remain due and payable.
7.4 If you believe that We have charged you an incorrect amount, please contact Us at email@example.com as soon as reasonably possible to let us know. You will not be charged for Paid Content while availability is suspended.
Provision of Paid Content
8.1 When you place an order, the content will be available to you immediately when We send you an Order Confirmation and will continue to be available for the duration of 1 year, or until you end the Contract.
8.2 By accessing the Paid Content (e.g. open, streaming or download) you acknowledge that you will lose your legal right to cancel if you change your mind (the “cooling-off period”). Please see sub-Clause 10.1 for more information.
8.3 In some limited circumstances, We may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:
8.3.1 To fix technical problems or to make necessary minor technical changes;
8.3.2 To update the Paid Content to comply with relevant changes in the law or other regulatory requirements;
8.3.3 To make more significant changes to the Paid Content, as described above in sub-Clause 4.5.
8.4 If We need to suspend availability of the Paid Content for any of the reasons set out in sub-Clause 7.3, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Paid Content, in which case We will inform you as soon as reasonably possible after suspension). If the suspension lasts (or We tell you that it is going to last) for more than 14 calendar days, you may end the Contract as described below in sub-Clause 11.2.
8.5 Any refunds under this Clause 7 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.
8.6 Refunds under this Clause 7 will be made using the same payment method that you used when purchasing your Paid Content.
9.1 When you purchase Paid Content, We will grant you a limited, non-exclusive, non-transferable, non-sub licensable licence to access and use the relevant Paid Content for personal, non-commercial purposes. The licence granted to you does not give you any rights in Our Paid Content (including any material that We may licence from third parties).
9.2 The licence granted to you under sub-Clause 8.1 is subject to the following usage restrictions and/or permissions:
9.2.1 You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Paid Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).
Problems with the Paid Content
10.1 By law, We must provide digital content that is of satisfactory quality, fit for purpose, and as described. If the Paid Content purchased does not comply, please contact Us as soon as reasonably possible to inform Us of the problem. Your available remedies will be as follows:
10.1.1 If the Paid Content has faults, you will be entitled to a repair or a replacement.
10.1.2 If We cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.
10.1.3 If you can demonstrate that the fault has damaged your device or other digital content belonging to you because We have not used reasonable care and skill, you may be entitled to a repair or compensation. Please refer to sub-Clause 12.3 for more information.
10.2 Please note that We will not be liable under this Clause 9 if We informed you of the fault(s) or other problems with particular Paid Content before you accessed it and it is that same issue that has now caused the problem (for example, if the Paid Content in question is an alpha or beta version and We have warned you that it may contain faults that could harm your device or other digital content); if you have purchased the Paid Content for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Paid Content for that purpose; or if the problem is the result of misuse or intentional or careless damage.
10.3 If there is a problem with any Paid Content, please contact Us at firstname.lastname@example.org or visit the contact page on Our Site http://yourexpertselfonline.com/contact/ to inform Us of the problem.
10.4 Refunds (whether full or partial, including reductions in price) under this Clause 9 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
10.5 Refunds under this Clause 9 will be made using the same payment method that you used when purchasing your Paid Content.
10.6 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Cancelling Your Order
11.1 If you are a consumer in the European Union, by default you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund. The period begins once We have sent you your Order Confirmation (i.e. when the Contract between you and Us is formed) and ends when you access (e.g. download or stream) the Paid Content, or 14 calendar days after the date of Our Order Confirmation, whichever occurs first.
11.2 After the cooling-off period, you may cancel your Order at any time, however subject to sub-Clause 10.3 and Clause 11, We cannot offer any refunds and you will continue to have access to the Paid Content for 1 year.
11.3 If you purchase the Paid Content by mistake please inform Us as soon as possible and do not attempt to access any Paid Content. Provided you have not accessed any Paid Content since the start date, We will be able to cancel the Order and issue a full refund. If you have accessed any Paid Content, We will not be able to offer any refund and you will continue to have access to the Paid Content.
11.4 If you wish to exercise your right to cancel under this Clause 10, you may inform Us of your cancellation in any way you wish. Cancellation by email or by post is effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please use the following details:
11.4.1 Telephone: 07715 649370;
11.4.2 Email: email@example.com;
11.4.3 Post: Your Expert Self, 32 Woodbine Terrace, Bradford, West Yorkshire, BD10 9JJ;
In each case, providing Us with your name, address, email address, telephone number, and Order ID.
11.5 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however please note that you are under no obligation to provide any details if you do not wish to.
11.6 Refunds under this Clause 10 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.
11.7 Refunds under this Clause 10 will be made using the same payment method that you used when purchasing your Paid Content.
Your Other Rights to End the Contract
12.1 You may end the Contract at any time if We have informed you of a forthcoming change to the Paid Content (as described in sub-Clauses 4.3 or 4.5), or to these Terms of Sale that you do not agree to. If the change is set to take effect or apply to you before the Paid Content is received, We will give you the option to wait for the updated Paid Content or the option to cancel your Order.
12.2 If We have suspended availability of the Paid Content for more than 14 calendar days, or We have informed you that We are going to suspend availability for more than 14 calendar days, you may end the Contract immediately, as described in sub-Clause 7.4. If you end the Contract for this reason, We will issue you with a full refund.
12.3 If there is a risk that availability of the Paid Content will be significantly delayed because of events outside of Our control, you may end the Contract immediately. If you end the Contract for this reason, We will issue you with a full refund.
12.4 If We inform you of an error in the price or description of your Order or the Paid Content and you wish to end the Contract as a result, you may end it immediately. If you end the Contract for this reason, We will issue you with a full refund.
12.5 You also have a legal right to end the Contract at any time if We are in breach of it. You may also be entitled to a full or partial refund and compensation. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
12.6 Refunds under this Clause 11 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when purchasing your Paid Content.
12.7 If you wish to exercise your right to cancel under this Clause 11, you may do so in any way you wish. If you would prefer to contact Us directly to cancel, please use the following details:
12.7.1 Telephone: 01274 427761;
12.7.2 Email: firstname.lastname@example.org;
12.7.3 Post: Your Expert Self, 32 Woodbine Terrace, Bradford, West Yorkshire, BD10 9JJ;
in each case, providing Us with your name, address, email address, telephone number, and Order ID.
12.8 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however please note that you are under no obligation to provide any details if you do not wish to.
Our Liability to Consumers
13.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
13.2 Our Paid Content is intended for non-commercial use only. We make no warranty or representation that the Paid Content is fit for commercial, business or industrial use of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
13.3 If, as a result of Our failure to exercise reasonable care and skill, any digital content (including but not limited to Paid Content) from Our Site damages your device or other digital content belonging to you, We will either repair the damage or pay you appropriate compensation. Please note that We will not be liable under this provision if:
13.3.1 We have informed you of the problem and provided a free update designed to fix it, but you have not applied the update; or
13.3.2 The damage has been caused by your own failure to follow Our instructions; or
13.3.3 Your device does not meet any relevant minimum system requirements that We have made you aware of before you purchased the Paid Content.
13.4 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
13.5 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
14.1 If you wish to contact Us with general questions, complaints, matters relating to the Paid Content or regarding cancellations, you may contact Us by telephone at 07715 649370, or by email at email@example.com.
Complaints and Feedback
15.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
15.2 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
15.2.2 By email, addressed to firstname.lastname@example.org
15.2.3 By contacting Us by telephone on 07715 649370.
How We Use Your Personal Information (Data Protection)
16.1 All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
16.2 We may use your personal information to:
16.2.1 Provide Paid Content to you;
16.2.2 Process your payment; and
16.2.3 Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time.
16.3 We will not pass on your personal information to any third parties without first obtaining your express permission or unless the law requires it.
Other Important Terms
17.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.
17.2 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract) without Our express written permission.
17.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
17.4 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
17.5 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
17.6 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.
Law and Jurisdiction
18.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
18.2 If you are a consumer, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
18.3 If you are a business, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.